Customer Agreements
Refund & Cancellation Policy
Effective 1 May 2026 · Document 4 of 60 · Operated by Namvio Web Services
This Policy explains how broker subscriptions to DubaiPropertyLoan can be cancelled and when refunds may apply.
1. Cancellation
You may cancel a paid subscription at any time from the broker billing page. Cancellation takes effect at the end of the current billing period; you retain paid features until that date.
2. Refunds
Subscription fees are non-refundable for partial periods. Where mandatory consumer-protection law in your jurisdiction grants a refund right (for example a statutory cooling-off period), that right applies and is unaffected by this Policy. To request a refund under such a right, contact contact@namvio.com within the statutory window with your account email and a brief description of the reason.
3. Failed payments
If a renewal payment fails Namvio Web Services may retry the payment, suspend paid features, and ultimately downgrade the account to the Free plan. No refund is owed for periods during which the subscription was suspended for non-payment.
4. Chargebacks
Initiating a chargeback for an undisputed charge may result in suspension of the account pending resolution. We encourage you to contact contact@namvio.com first; most disputes are resolved quickly without involving the card scheme.
5. Service downtime
Namvio Web Services does not offer monetary service credits for downtime unless a specific commitment is made in writing. Significant prolonged outages will be communicated under the Service Status Policy.
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Contact for this document
Namvio Web Services (Sole Proprietorship registered in India)
Proprietor: Shubham Das · Co-founder & authorised representative: Debasmita Marndi
Mochi Sahi, Karanjia, Mayurbhanj, Odisha, India, PIN 757037
Email: contact@namvio.com
Phone: +91 7735559290
Hours: Every day (best-effort response within two business days)