Security & Operations
Incident Response Policy
Effective 1 May 2026 · Document 27 of 60 · Operated by Namvio Web Services
1. Scope
This Policy covers operational and security incidents affecting DubaiPropertyLoan, whether or not they involve personal data.
2. Roles
Incident Lead (Proprietor or delegated engineer) coordinates the response; Communications Lead handles internal and external messaging; Technical Responder performs containment and remediation.
3. Lifecycle
Identification → Containment → Eradication → Recovery → Post-incident review with documented lessons learned and action items.
4. Communication
Material customer-impacting incidents are communicated through the in-app banner and email to account holders. Updates are provided at least every incident-update-cadence-hours hours during a live incident.
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Contact for this document
Namvio Web Services (Sole Proprietorship registered in India)
Proprietor: Shubham Das · Co-founder & authorised representative: Debasmita Marndi
Mochi Sahi, Karanjia, Mayurbhanj, Odisha, India, PIN 757037
Email: contact@namvio.com
Phone: +91 7735559290
Hours: Every day (best-effort response within two business days)